FAQ


 

SIZING AVAILABILITY 

Because we are a made to order business, we’re often able make a product in any size should the item show as available. If the item is showing unavailable in your size, send us an email at info@thelocalwoman.com and we'll move the inventory around for you. 

 

STOCK AVAILABILITY

Available products will show as in stock, however, you can subscribe to the product back in stock notification should you hope to hear about an item that's no longer available. 

Please note that we do make quite a few items that are limited run, so if you have your eye on something, get it while you can! There’s a chance it will sell out. 

 

ORDERS

All of our garments are handmade to order and typically take between 2-6 weeks to produce. We thank you for your patience while our team works hard to create heirloom quality pieces. The specific wait time per piece is detailed in the product descriptions.

When your order is placed, you will receive an order confirmation via email. Once your items have been made, an additional shipping confirmation email will be sent. Although we often ship items faster than the estimated time frame, we recommend allowing for the specific time period detailed in the product description. 

We thank you for your patience and appreciate your support. 

 

CONTACT & SHIPPING INFORMATION

We kindly ask that clients fill out all necessary information using the latin alphabet. This helps us with sharing information with our shipping carriers. 

 

CANCELLING OR CHANGING AN ORDER

Once and order has been placed, we are unfortunately unable to cancel it. If you would like to adjust your order, please reach out to us as soon as possible and we will do our best to make the changes that are needed. 

If there are changes that need to be made to the contact and/or shipping details, you may reach out to us directly at info@thelocalwoman.com

 

SHIPPING

Local Woman ships worldwide from Toronto, Canada. We offer free shipping on orders over certain amounts and flat rate shipping based on shipping destination. All shipping is tracked. Exact shipping rates are detailed below for your reference. If you would like to receive your package faster than the estimated times listed below, please feel free to contact us and we can get you a quote.  

Canada

Orders over $250 CAD: Free (2-8 Business Days)

Orders under $250 CAD: $15 CAD (2-8 Business Days)

 

United States

Orders over $500 CAD: Free (4-10 Business Days)

Orders under $500 CAD: $20 CAD (4-10 Business Days)

 

Rest of the World

Orders over $600 CAD: Free (7-14 Business Days)

Orders under $600 CAD: $35 CAD (7-14 Business Days)

 

CUSTOMS & DUTIES

All items are shipped from Toronto, Canada. Customs and import duties are subject to orders outside of Canada and vary from country to country. We advise you to check your own country’s import regulations in order to estimate these costs. 

 

TRACKING

Once your garment has been made, you will receive an email confirmation with your tracking number to follow the status of your order. 

 

RETURNS & EXCHANGES

We are happy to exchange any unworn and unwashed items within 10 days of receiving your package. To facilitate an exchange, please reach out to us directly.

Any unworn, unwashed, defective items may be returned within 10 days of receiving your package. All items must have original tags.

We highly encourage you to cross reference the measurements in our product descriptions before purchasing. We will not be able to refund for sizing issues, such as length. For more information, you can read our return policy here

 

SIZING

Our size guide has a detailed chart of our garment measurements. If you are having trouble finding your size, feel free to reach out to us directly and we will be glad to assist. 

 

BRIDAL & CUSTOM

Although we do not build custom pieces from scratch, we are happy to work with existing patterns to make adjustments for things like fabric, length and small modifications to the design. Adjustments cost an additional $30.